FREE shipping on orders over $50 within the contiguous US, UK, CA, AU

Contact us: [email protected]

Return Policy

We hope you love what you’ve ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy.

How long do I have before making a return

You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the delivery date. Returns made after 30 days from the delivery date will not be accepted. 

You must use the shipping label we provide, then send back and postmark the package within 30 days from the delivery date.

All items must be returned in their original condition.

Do I have to pay for Return shipping?

CraftsPal is not responsible for return shipping fees, it is the responsibility of the buyer. You can use your own shipping method and at your own cost.

For defective products, we offer Free return shipping cost. This happens when the product is incorrect, damaged by the carrier, or defective in another way.

How do I make a return?

Please contact us by fill the form below or send email to [email protected] with your order number and your return reason.

  • Return instructions & address will be replied once receive your request. 
  • Print the return label and securely tape it on the outside of your return package.
  • Call the post office to arrange a collection or drop off at your nearest post office.

Can I still return items if they are damaged?

Sorry, no. You can only return items that are unwashed, undamaged, have the original tags/packaging attached.


  • Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account.
  • The original shipping fee and insurance are non-refundable.

Important Notice:

  • If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.
  • Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
  • Please make sure you don’t include non-CraftsPal items by accident in your return package. We will not be responsible for sending back those items to you.

Contact us

Email: [email protected]

100% Authentic

At CraftsPal, we're committed to offering authentic craft supplies while ensuring fair compensation for every crafter. Each item is meticulously packed with a secure seal to guarantee safe delivery right to your doorstep.

Free & Easy Returns

Your satisfaction is our top priority at CraftsPal. We confidently back our products with a 100% happiness guarantee. Enjoy hassle-free returns or replacements—just contact us within 30 days of delivery. Check out our return policy for more details. Your happiness, guaranteed!

100% Secure Checkout

Shop with confidence at CraftsPal, a Google trusted store secured by McAfee and Norton SSL. Free shipping on orders over US$50.00, and you can apply any coupon codes at checkout. We accept a variety of payment methods including MasterCard, Visa, GPay, Apple Pay, and more.

Happy To Help

Have a quick question? CraftsPal is here to help with order status, return details, and more. Simply click the chat bubble icon to chat with us, or visit our FAQs page for fast answers to commonly asked questions.